Your booking is confirmed, and these Terms take effect, as soon as we (or an agent authorised to act for us) receive your deposit. We will then send you written confirmation by email.

The person who makes the booking (the "Lead Traveller") must be at least 18 and must give us complete and accurate information. Where a booking names more than one traveller, the Lead Traveller accepts these Terms on behalf of everyone on it, including minors and anyone under a legal disability, and is our main contact for the whole booking. "You" in these Terms means every traveller on the booking.

By booking for other people, the Lead Traveller confirms to us that they:

Until a booking is confirmed we may change the advertised price of any Trip. We may decline any booking at our discretion.

These Terms are the whole agreement between you and UnXplored about your Trip. They replace anything said or written before, and no other promise, statement or inducement forms part of the contract.

Deposit. A deposit is due when you book, and it is what secures your place. The deposit is non-refundable, and it cannot be moved to a different Trip. Before the balance due date you may ask us to transfer your deposit to another person joining the same Trip in your place; finding that person is up to you (see section 5).

Balance. The rest of the Trip price must be paid in full by the balance due date shown at booking and in your confirmation. Some Trips let you pay the balance in instalments; if yours does, the schedule will be shown in the app. If full payment has not reached us by the balance due date, we may cancel your booking and keep the deposit and anything else you have paid.

Late payment. A payment more than 10 days late is a breach of these Terms. A late payment carries a $30 late fee, and missing more than one payment may lead to your booking being cancelled and your place offered to the next person on the waitlist. If you are going to have trouble paying on time, email info@theunxplored.com before the payment is due. If a cancelled booking is later re-booked, any extra cost of booking late is yours.

Why payments are non-refundable. Hotels, guides, activity providers and other suppliers ask us to commit money well before a Trip runs. We make those commitments on the strength of your booking, which is why what you pay us cannot simply be handed back.

You can cancel at any time. To be valid, a cancellation must be sent to us in writing at info@theunxplored.com and acknowledged by us in writing. We do not give cash refunds when you cancel. What happens to the money you have paid depends on how close to departure you cancel:

Credits. A credit can be used for 6 months from the date you cancel. After that it expires.

Private Trips. If you booked a private Trip, cancelling or changing it may also cost you whatever accommodation and activities we have already booked with suppliers on non-refundable terms.

Costs outside your booking. We are not responsible for anything else you lose when a booking is cancelled, such as flights, trains, visas, vaccinations, parking, lost earnings or lost enjoyment. Travel insurance is the only way to recover those costs (see section 7).

Before the balance due date, you may ask us to move your deposit and any instalments you have paid to another person who takes your place on the same Trip. It is up to you to find that person.

The new traveller must accept these Terms, and sign any waiver or cancellation agreement we ask for, before the transfer takes effect. You agree to cover UnXplored against any claim arising from the transfer. A transfer between travellers carries an admin fee equal to the deposit.

Travel insurance is required. You must buy it when you book, and it must cover you for the whole Trip and for cancellation if you cannot travel.

It is up to you to check that your policy covers every activity on the itinerary — for example, a ski Trip needs winter sports cover — and that it covers illness, injury, death, medical treatment and evacuation, damage to or loss of property and baggage, cancellation, cutting a Trip short, and any other loss you could suffer (together, "Losses").

The cost of insurance is yours, and so is any Loss you suffer because you did not insure, or did not insure enough. UnXplored is not responsible for your Losses.

You must hold a valid passport, and every visa, permit, certificate or other document needed for each country, park or area the Trip visits ("Documentation"). UnXplored is not responsible if you are refused entry to, or exit from, anywhere because your Documentation was missing or invalid.

We may change any part of a Trip — activities and their timing, hosts, what is included, accommodation or the itinerary — if we decide it is necessary because of hazardous or adverse conditions, because a third party has prevented part of the Trip, or for any other commercially necessary reason. A change of this kind does not entitle you to a refund.

An itinerary is a general guide to a Trip and its region. Naming a place in it does not promise that you will visit or see it, and the itinerary is not part of the contract. We plan with care and describe Trips in good faith, but we may improve them in light of weather, local factors, feedback from past travellers and our own research. We recommend you check your final itinerary in the app a few days before you travel.

This kind of travel needs flexibility, and by booking you accept that we may make reasonable changes. Routes, timings, amenities and transport may change without notice because of illness, breakdowns, local incidents, cancelled flights, strikes, political events, border problems, extreme weather and other things we cannot reasonably control.

We may cancel your booking if full payment has not reached us by the balance due date. If that happens, nothing you have paid, including the deposit, is refunded.

We may also cancel a Trip before departure if too few people have booked, or for any other commercial reason. If we cancel a Trip in its entirety, we will email everyone booked on it and refund what you have paid us. We are not responsible for anything beyond that — flights, travel documents, preparation costs or any other Loss.

Apart from what this section and section 4 expressly provide, a change or cancellation does not entitle you to a refund of any part of the Trip price, or to compensation for any Loss it causes you.